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6 years ago The USB cable must be connected directly to the Computer's Motherboard to a USB 3.0 port. The USB ports are usually color-coded, and generally, the USB 3.0 ports are marked in blue. One of these ports might be a dedicated fast-charge port for mobile phones (usually color-coded in orange/ white or marked with a lightning symbol), note that this kind of port is not fit to sustain the scanner's components.